Privacy Policy
Watch Time Luxury respects your privacy and is committed to protecting your personal information.
In this privacy policy we have compiled essential information about our handling of your personal information and your corresponding rights.
This privacy policy applies to your use of our website and all Watch Time Luxury applications, services, mailing lists, products and tools (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps.
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION
We collect personal information from you either directly when you use our Services, such as when you sign up to our mailing list, create an account in order to sell a watch or bid on a watch, give us feedback, enter a competition, promotion or survey, register or attend one of our events, or indirectly, such as your browsing activity while using our Services (see ‘Cookies’ below).
The personal information we collect about you depends on the activities carried out through our Services. Such information includes:
Identity Data: includes first name, last name, username or similar identifier, title, date of birth and gender. It also includes images of your face and appearance when appearing on video footage or photograph when you attend any of our events.
Contact Data: includes billing address, delivery address, email address and telephone numbers.
Financial Data: includes bank account and payment card details.
Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
Profile Data: includes your username and password, unique account reference number, bids, offers and purchases made by you, your search preferences, feedback, survey responses, and other correspondence.
Usage Data: includes information about how you use our Services.
Marketing and Communications Data: includes correspondence with us and your preferences in receiving marketing from us and our third parties and your communication preferences.
OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
In accordance with data protection laws, when we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:
Consent: where you have given us clear consent for us to process your personal information for a specific purpose.
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
We will keep your personal information while you have an account with us or we are providing our services to you. Thereafter, we will keep your personal information for as long as is necessary:
to respond to any questions, complaints or claims made by you or on your behalf;
for the assertion of claims, examination, processing or defence against any liability claims that may reasonably be expected within the applicable limitation periods; or
to keep records required by law.
We will not keep your personal information for longer than necessary. Different retention periods apply for different types of personal information.
How long we retain personal information may vary depending on the Services we provide and our legal obligations under applicable national law. The following factors typically affect the retention period:
Necessary for the provision of our Services. This includes such things as executing our Terms and Conditions of service with you, maintaining and improving the performance of our products, keeping our systems secure and maintaining appropriate business and financial records.
Consent based processing of personal information. If we process data on the basis of consent, we store the data for as long as necessary in order to process it according to your consent.
Statutory, contractual or other similar obligations. Corresponding storage obligations might arise, for example, from laws or official orders. It may also be necessary to store personal information with regard to pending or future legal disputes. Personal information contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We do not share your personal details with companies, organisations and individuals outside Watch Collecting except where necessary, including the following circumstances:
We may share your personal information with other companies in The Collecting Group.
Where a watch has been lost or stolen, we may share your personal information with the Art Loss Register, the police or any other law enforcement agencies in order to try and recover it. A lost or stolen watch can be searched against the global Watch Register in order to try and locate and recover the watch. Further information on the Art Loss Register is available here.
We will share personal information with law enforcement or other authorities if required by applicable law. We may share your personal information with the parties mentioned in this privacy policy for the purposes set out herein.
We may share your personal information in order to introduce you to the buyer or seller of a watch, to facilitate the transaction or in connection with any dispute relating to a transaction.
In order to assess the legitimacy of the users of our website and protect against fraud, we may share your personal data (including your email and postal address) with background checking agencies who use your personal information to undertake a fraud risk assessment. We do not share more personal information than is necessary.
Where you would like to appoint a third party photographer to photograph your watch for the listing, we share your contact details with the photographer.
OUR THIRD-PARTY SERVICE PROVIDERS
As part of the provision of our services we use third-party service providers, such as our Services’ hosting provider, our payment services provider Stripe, and other partners that we believe can provide useful services to you in connection with the Services. They perform the processing on our behalf, and we do not share more personal information with them than is necessary.
Throughout our Services, we may link to other websites owned and operated by these third parties. These other third-party websites and services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
WHETHER INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY
To create an account, we require your name, username and email address. If we do not have this information, we will not be able to create an account for you.
If you wish to list your watch on Watch Time Luxury we will require you to provide your name, an email address and details of your watch to enable us to consider your watch and create a suitable listing. We will also collect your payment information in order to process the fee payable to us if you remove the listing or withdrawing from the sale, as specified in our Terms and Conditions. If we do not have this information, we will not be able to create a listing. If you bid in an auction, Stripe will need to process your payment details in order to process the fee payable to us if you are the successful bidder. If this information is not provided, your bid will not be accepted.
Where there is no adequacy decision, we may transfer your personal information to another country or international organisation if we are satisfied the transfer complies with data protection law which is applicable in your country, appropriate safeguards are in place and enforceable rights and effective legal remedies are available for data subjects.
The safeguards will usually include using legally approved standard data protection contract clauses that are in accordance. We also put contractual provisions, including standard contractual clauses, in place between our group companies where necessary.
COOKIES AND SIMILAR TECHNOLOGIES
When you use our Services, we and selected third parties use cookies and similar technologies to provide you with a better, faster and safer user experience. A cookie is a small text file which is placed onto your device when you use our Services. For further information on our use of cookies.
YOUR RIGHTS
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
require us to correct any mistakes in your information which we hold;
require the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information; and
otherwise restrict our processing of your personal information in certain circumstances.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
HOW TO COMPLAIN
If you believe that your privacy has been breached, you may make a complaint to us and provide details of the incident so that we can investigate it.
We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information. In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer than 30 days, we will let you know.
After we have completed our enquiries, we will contact you, usually in writing, to advise you of the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
CHANGES TO THIS PRIVACY POLICY
This privacy policy was published on 11 May 2019 and last updated on 4 May 2023.
We may change this privacy policy from time to time and we advise you to check this page on a regular basis.
HOW TO CONTACT US
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to info@wathctimeluxury.com